Location is the culprit in many of your housekeeping and laundry headaches

The boom of tourism over the last decade has had major implications to business, including the hotel and resort industry. New destinations (like Siargao, Panglao and Palawan) became popular; international guests increased in number in the islands; more hotels and resorts were built; and — for the housekeeping and laundry professional — more everyday challenges surfaced.

I often visit hotels and laundry companies outside Manila for work and have had the opportunity to frequent Boracay, Bohol, Tagaytay, Davao, Bataan, Cebu and Siargao. In each of these destinations, the problems for general managers, laundry managers and executive housekeepers are a bit unique and different.

This is interesting and important because knowing this fact prepares any manager migrating to a different city of what to look out for – from the dreaded henna tattoos of Boracay to the perennial cold climate of Baguio.

Customer behavior is different in each destination

One of the obvious drivers of that difference is customer behavior. In Boracay, for instance, many hotel guests tend to stay inside their rooms, which impact linen use. As for those who like to hit the beach – how many times a day do you think they’ll jump into the crystal blue waters, come back to rinse, then repeat? There is also the notorious henna tattoo, which can ink linen.

All these activities mean housekeepers need to wash linen almost everyday (or more frequently). Forget about encouraging guests to recycle their towels. Hotels also have to bring up their par level of linen to replenish guestrooms.

It’s a different story in cities, where businessmen almost never stay in their rooms.

Environmental challenges

The environment has major impacts in the laundry industry. This covers challenges with climate, water quality and waste treatment.

In Baguio where the climate is cold and damp, it is more difficult to dry linen than in Manila. Is your hotel near the sea? Watch out for corrosion in your kitchen and laundry equipment.

Meanwhile, places like Tagaytay are facing their own water security challenges due to increasing demand brought by the booming commercial and residential sectors.

Even if there were sufficient water, one must check its quality. Hard water, which often comes from deep well sources, contains minerals such as magnesium and calcium. Hard water leaves deposits on linen and rings in the toilet bowl. Soiled linen is also generally harder to wash with hard water than soft water.

Water also impacts kitchen sanitation – from equipment maintenance, to stains, to the taste of beverages.

READ: 7 things to know before opening your laundry business (No. 2 is water)

On a related topic, water treatment is becoming an increasingly important subject. Last year, the biggest news in the tourism sector was the closing of Boracay. As the DENR puts more scrutiny on tourism destinations, hotels must increasingly look at water treatment to comply with environmental regulations.

Water recycling and rainwater harvesting are good ways to increase the usability of water and save on water bills.

Availability of service providers and suppliers

More existing and upcoming hotels today would rather outsource their laundry than do it in-house. The challenge though is not all destinations have big laundry companies that hotels can tap for their laundry requirements. And even if there exists such big service providers, due diligence must be applied in order to understand whether this supplier would meet one’s standards. Outsourcing must never compromise good wash.

READ: Hotel laundry: Do you need to outsource?

Another location-based headache is the presence of chemical suppliers, especially of quality and affordable products. Chemicals are essential in kitchen, laundry and general sanitation. They must also provide technical services and advise to help hotels and laundry companies with their challenges.

Employees

Employees drive the hospitality industry, even if many processes such as laundry are now outsourced. In driving performance and motivation, leaders must think about the culture of the area, profile of the employees, their needs and wants, behavior and attitude, goals, politics, hierarchy and a lot of factors. Do employees need to travel long distances (e.g. Caticlan to Boracay) everyday? Are they too tired when they arrive at work? Are they motivated?

Many leaders also miss providing sufficient training to employees. I’ve been into a lot of hotels and resorts where housekeeping staff use soiled towels to clean toilers and where they wrap soiled sheets with one of the used sheets, dragging them to the delivery area where the laundry team can pick it up. This happens everyday and eventually cause the fast deterioration of linen.

For questions on housekeeping, kitchen and laundry training and challenges, email rhapolega@yahoo.com

The case of using hot water in laundry

hot-water-profits_carwash-boilers_223356295

Over the last 46 years that I’ve been working in the cleaning industry, I’ve always believed — and repeatedly proven — that hot water is the best ingredient to generally clean and sanitize soiled linen in a commercial laundry context.

If you’ve been studying the science of cleaning, you will have encountered the four principal factors of a successful wash all described in the Sinner Circle. To achieve a good wash, one must control chemicals, mechanics, time and temperature. Bringing up water temperature is one way to make an effective wash.

Advantages of hot wash

While one might argue that today’s detergents have been designed to work on cold water, detergents still generally activate more efficiently and effectively in hot temperature.

Hot water is also an effective way to kill off bacteria, which doesn’t happen in cold wash.

Many hotels use polyester, which is cheaper than cotton, for their linen. Polyester is best washed in hot water; otherwise, the linen will gradually turn gray.

Disadvantages of hot water

But there are also disadvantages, especially if you don’t use good quality water.

Hot water only works if you use soft water or water with low mineral content. In general, water from deep well (hard water) are the worst kind to heat and use in laundry. Magnesium and calcium, which are prevalent in hard water, crystalize into visible flakes on linen when heated.

Hot water also eats up a lot of energy that many small commercial laundry will not be able to afford.

In using hot water, the type of fabric must also be checked as some fabrics do not withstand high temperature and could potentially be damaged.

Do you have any challenges in your laundry business? Email: rhapolega@yahoo.com

READ NEXT: 9 Essential Costs in Commercial Laundry

9 essential costs in commercial laundry

19442137_475836746083268_1201733967700342937_oThis is the second of a two-part article on utility costing. For questions, email editor@isitcleanph.com

On the last article, I tackled about the hidden costs in commercial laundry, such as re-wash and rejects, pilferage and leaks. Understanding these costs allows the business owner to put in measures to minimize or avoid these events.

Now, let me enumerate the “known costs” and the standard expenses that any laundry business will encounter. While these are essential and therefore difficult to avoid incurring, owners can implement smart tactics to manage them and maximize the bottomline for the business.

 

Labor 

The headcount of staff needed to operate a laundry varies. A luxury hotel in Makati once had a ratio of 1 laundry staff (whether outsourced or in-house) for every 10 rooms. There are also business models such as self-service laundry which are designed to be low-cost in labor.

In general, businesses (hotels, hospitals, and institutions) avoid hiring in-house and will prefer to outsource their laundry to a service provider.

 

Rent

Real estate is tricky if you don’t know how to make it work for you. Laundry shops must have the best and most strategic location, but rents can be too expensive in central business districts. One tactic employed by laundry shops today is to have a centralized plant (much like the commissary concept in F&B) where soiled linen from various receiving stations in different branches are compiled and washed.

 

Chemicals 

Commercial laundry requires a number of chemicals. By order of their application, these are: alkali or booster; detergent; bleach (chlorine or oxygen); and sour or neutralizer, and fabric condition.

 

Water 

For laundromats and self-service laundry shops, regular tap water is often enough to sustain operations. But commercial laundry operators are usually more discerning of the water quality (for instance, preferring soft water) for efficiency and to avoid damages to the linen. Better quality of water sometimes mean higher cost.

 

Depreciation and maintenance 

Machines depreciate in value over time and require regular maintenance. It is best to look for suppliers with good after-sales service. Remember: A machine that doesn’t run is a huge opportunity cost for the business.

 

Electricity 

Electricity powers the laundry shop’s machines and other appliances. Between the start of 2006 and end-2017 (nearly 12 years), electricity prices in the Philippines have gone up by 39% based on the Electricity Price Index. While seemingly high, this is lower than the Consumer Price Index (+54%) of the same period. The CPI is the basis of inflation figures.

 

Steam

Industrial laundry operations usually involve steam as a way to heat water (Hot water is the best kind of water to kill bacteria and remove most stains). Steam can be powered by LPG or electricity.

 

Packaging

Newly washed linen are packaged nicely in plastic or branded canvas bag, ready for delivery to the customer.

 

Logistics 

Delivery (and sometimes pick-up) of linen to the customer is a different animal. Logistics would involve vehicle, gas, and personnel who has a good sense of time, direction and record keeping.

READ NEXT: 7 signs to tell your laundry business is failing

Understanding costs is key to a laundry business’ survival. If you’re interested to learn more about training and advisory on costing (especially utility costing), email rhapolega@yahoo.com

5 hidden costs in commercial laundry

This is the first of a two-part series on understanding utility cost. For more information, email editor@isitcleanph.com

One of the big mistakes of owners and operators of commercial laundry is failing to understand their costs. You could be getting a lot of customers, but if you’re not aware how skyrocketing costs are affecting your bottomline, you could be out of business before you know it.

Most of us know that costs are classified as either fixed or variable. In laundry, fixed costs include rent and labor, while variable costs include chemicals, water and some utilities.

But this is a simple way of looking at your operations. There are those that I call “hidden costs” which are dominant in the laundry business. Understanding them is key to a business’ survival:

Pilferage

Pilferage refers to the reduction in inventory caused by either shoplifting by customers or employee’s petty thievery. In U.S. retail, pilferage represented nearly 1.4% of sales in 2016, and 80% of linen losses among hotels.

In laundry, these inventories can be chemical supplies or even clothes and linen of customers. Pilferage can also be undeclared services – employees providing unpaid laundry service to friends that eat up utilities.

Rejects and Rewash

Perhaps the most obvious cost among the five, rejects and rewash are brought about by failure to meet the agreed upon quality of service to customers. For commercial laundry servicing hotels, this may take the form of smelly and unclean linen, which need to be rewashed again to meet standards.

The normal rewash rate is 2% to 3% daily. If you’re beyond this, your utility costs double as you have to repeat the same process for the same items. In laundry, doing it right the first time is crucial.

Leaks

Leaks can be caused by minor events such as oversudsing and unsecured door or drain pipe, or serious causes such as water pump, water valve or drum seal. These must be fixed immediately, as leaks tend to affect water utility cost and render the machine unusable for quite a time. (An idle machine is an opportunity cost for the business.)

Leaks are not only confined to water, but also to steam. Steam leaks from commercial boilers also have implications on utility costs.

Under Load

Under-loading creates a variety of problems. Firstly, the disproportionate amount of water due to under-loading will suspend the linen, reducing the effectiveness of the mechanical action of the machine. Secondly, a disproportionate amount of chemicals will have negative effects on linen quality. Thirdly, under-loading creates more batches to wash, thereby increasing utility costs.

The opposite of under-loading (overloading) also impacts your bottomline. Overloading risks the effectiveness of detergents, thereby compromising quality that may disappoint your customer and cause you to re-wash. On top of that, overworking your machine increases its wear and tear.

Heat Loss

Laundry companies use commercial boilers to heat water, which is effective to clean linen. Blockages can cause heat loss that increases utility costs.

READ NEXT: 7 signs to tell whether your laundry business is failing

For more insights on the hidden costs of your commercial laundry business, email rhapolega@yahoo.com. Follow Is It Clean on Facebook and LinkedIn for more updates on the laundry business.

Why your laundry failed: 7 signs to tell your laundry business is headed south

IMG_1945

Romy Apolega

The laundry industry is definitely booming. But while everyone is excited to open a new laundromat or try the new service provider in the neighborhood, laundry operations (at a profit) can be quite tricky.

Over the last 46 years in the Philippines’ cleaning and laundry industry, I have seen many businesses cease and hotels/hospitals/companies close down their on-premise laundry after failing to sustain operations. Their solution is often to outsource to cut back on cost. But as someone who came from both service provider (plant manager of one of the biggest laundry service providers in the country) and on-premise laundry (consultant for hotel, hospital and manufacturing OPLs) – I would say that it boils down to understanding the laundry process, maintaining quality (read: Total Quality Management) and knowing the signs before your laundry fails.

I list below 7 general symptoms that require your attention.

 

  1. A lot re-wash

Managers and executives in hotels, hospitals and companies that require laundry services do not often realize the huge impact of re-wash on cost. Re-wash repeats the entire laundry process due to failure in providing quality results. The normal re-wash rate is 2% to 3% daily. If you’re beyond this, your utility costs double as you have to repeat the same process for the same items. In laundry, doing it right the first time is crucial.

 

  1. Excessive cost

There are cost-related events that cannot be controlled such as rising power and water costs and force majeures. But in general, when costs rise faster than the rate of production, it is important to check what inefficiencies and challenges exist. Are these utilities? Can manpower be streamlined?

202853-677x450-whitelaundry

  1. Machine failure

A machine that doesn’t run efficiently (or one that breaks down) is lost opportunity for the business to earn. One of the worst things that can happen is a flatwork ironer breakdown, which can spell chaos for the laundry staff.

 

  1. Delays in delivery

For commercial laundry companies, failure to deliver on-time can break their client’s business – especially if the customer is a hotel with very few linen par stcck. Systematic delays are a cause of concern for the service provider.

 

  1. Damages, losses and mix up

One by one, your linen inventory decreases due to pilferage, or perhaps your linen’s life shortens due to bad wash, resulting to degradation. Bad wash and incorrect usage can negatively affect lifespan – for instance, using guest towels to scrub areas in the bathroom where strong chemicals are applied will eventually damage the linen.

 

  1. Graying of whites

Gradually, your linen loses its white luster and fails to meet the whiteness test.

 

  1. Customer complaints

The most obvious sign that something is wrong is via customer feedback – especially from loyal clients. For hotels, failing laundry services (whether OPL or outsourced) often lead to delays in releasing a hotel room (e.g. housekeeping doesn’t have fresh linen to replenish) or smell and stains on the towel (need for re-wash).

Are you encountering any of these signs? Consult with Romy Apolega through rhapolega@yahoo.com. Follow Is It Clean on Facebook and LinkedIn for more updates on the laundry business.

READ NEXT: Hotel Laundry: Outsourcing vs On-Premise Laundry

Hotel laundry: outsource or in-house?

Depending on a hotel’s business objectives, outsourcing laundry or operating an on-premise laundry (OPL) can provide a wide range of competitive advantages. Outsourcing avoids the capital investment in laundry equipment and paying for labor. It is an ideal option when a reputable commercial laundry supplier exists in the neighborhood. OPL, on the other hand, allows the hotel to control quality and inventory and can be an additional revenue stream for a hotel (laundry services for guests and outside customers). The key is understanding which options can drive greater value to the hotel.

Based on my experience in managing a service provider’s laundry operations and advising hotels with their OPL, here are my thoughts about outsourcing vs. in-house laundry.

On-premise laundry

Before outsourcing became a trend, the only way for most hotels to do laundry is to invest in huge institutional laundry machines, flatwork ironers and other equipment to wash and dry their linen, including hotel staff uniforms.

Linen, itself a huge investment, must be taken care of by a large group of personnel – from the housekeeping staff down to the laundry team. A well-known hotel in central Makati, for instance, has around 70 staff working on laundry alone. In addition, laundry consumes a lot of electricity (heat) and water, and environmental considerations such as water treatment must be factored into the equation.

Investing in equipment and paying salaries and high utility cost may not sound attractive for OPL, but in-house laundry has its unique advantages:

  1. Revenue source (OPL is a laundry and valet shop service combined; laundry and dry cleaning services for guests and outside customers)
  2. Faster turnaround time (hotels need to have higher pars in inventory of linen and uniform to avoid shortage due to delays in delivery or bad coordination)
  3. Property protection (risk of service providers misplacing your linen assets)
  4. Low replacement cost of linen (bad wash lead to faster deterioration of linen)
  5. Low risk of contamination (commercial laundry companies also have other customers, like hospitals)

For many luxury hotels, having an OPL is often a default choice. Hotels not only need to provide a full suite of services (including guest laundry), but they also need to maintain the highest standard in linen quality, which can be a risk in outsourcing. Even in cases when the service provider is at fault, the blame for bad service (such as rooms lacking linen due to low pars) will always fall on the hotel.

 

Outsourcing

Over the last decade, more hotels have opted to choose service providers over OPL. While this is now the trend among lower-tiered hotels where cost is tightly controlled, we have also seen big hotels close down their laundry shops. Here are the major advantages:

  1. No need for capital investment
  2. Less utility, labor and overhead cost (although these costs would still be incurred the service provider and pass on to its customers)
  3. Space for laundry can be used for revenue-generating activities (additional hotel rooms, gym, spa, office leasing)

Here are some areas in outsourcing that both the service provider and the hotel must watch out for:

The value-add of service providers is that they absorb the cost of purchasing equipment and paying for utilities, salaries and other overheads to do laundry albeit some of these costs are eventually passed on to its institutional customers. A good service provider will minimize the risks of bad wash, misplaced linen, contamination and delivery delays.

Are you still undecided? Let’s talk at rhapolega@yahoo.com or call +639173235203.

READ NEXT: This laundry shop wants to change the way people see laundry

(Featured photo c/o http://www.brightwatergroup.com)

[SUCCESS STORY] Drip & Dry wants to change the way we see laundry

A lot of lessons can be learned from the laundry industry. In this new section “Success Stories”, I will feature people, brands and businesses in the industry – many of whom are longtime friends, students and clients – to ask about their entrepreneurial journey: birth pains, challenges, growth and success.

Of the many fast-growing laundry shops in Metro Manila, Drip & Dry Professional Laundry & Cleaning Services is among those worth remembering.

Launched in 2015, this full-service laundry opened its first branch in Sta. Mesa, Manila by owners Joan Ravello and Noelle Jose while having full-time jobs during weekdays. They opened the second branch on its second year at SM Cherry Shaw and a third one just last year at One Eastwood Avenue Condominium.

Joan and Noelle were my students before and it has been incredible to witness their business grow. Is It Clean? approached them to ask five questions about their laundry and tips in making a successful venture in the business.

Describe your business/company and what is your role here?

I’m Joan Ravello, one of the managing partners of Drip & Dry Professional Laundry & Dry Cleaning Services. I’m currently overseeing the administrative roles from human resource, accounting & marketing of Drip & Dry.

How did you start in the cleaning, sanitation and laundry industry?

We started the concept of Drip & Dry way back in 2015. We saw that there was an opportunity to introduce a full-service laundry business that will provide laundry services in a more professional way. Back then, the laundry business was seen as a backyard industry. Our company decided to stand out to take it to the next level and serve better.

dripdry1st.jpg

Drip & Dry’s Sta. Mesa branch – its first store. Photo courtesy of Drip & Dry

What were the primary challenges you faced in the business in the early days and how did you overcome these?

The primary challenge in the laundry business is sharing your passion with your staff. Since there was a backyard impression on the laundry business, we decided to train all our employees to adopt and implement standard operating procedures. We did this together with Mr. Romeo Apolega who is well-known in the laundry industry for his contributions, helpful professional advice and training for laundry owners. We wouldn’t be confident enough to overcome our challenges without his help. Mr. Apolega was our mentor since the first day of our business operations.

What’s the No. 1 business advice that entrepreneurs and managers need to survive and succeed in the industry?

If you know you provide the best service available, do not be afraid to set the right value and price for it. Setting your price too low to compete will not only hurt your business but also the industry itself. Cost your services at the right price, but make sure to give customers the value for their money.

“We saw that there was an opportunity to introduce a full-service laundry business that will provide laundry services in a more professional way. Back then, the laundry business was seen as a backyard industry.” – Joan Ravello, Drip & Dry

What’s next for the cleaning, sanitation and laundry industry?

If you will read articles on the laundry industry, there are now a lot of innovative ways to do one’s own laundry. There is even a bicycle laundry where you do both the exercise and the chore simultaneously. On the market side, we understand that clients today are smarter thanks to technology. With all the increase of prices everywhere, they are more discriminating to where they put their hard-earned money in. Given that, I think the laundry industry should look at the business beyond just a washing-machine rental. I think we should also think of providing the service our clients deserve.

 

If you have questions on the story or about putting up a laundry business, email me at rhapolega@yahoo.com.

 

Featured image shows Drip & Dry’s Eastwood branch.

Tagaytay is the new growth area for laundry. Before you invest, consider these 4 challenges first.

TagaytayCity.jpg

Real estate development in Tagaytay City. Wikipedia image courtesy of Manilaspirit

Like many cities, Tagaytay is experiencing a boom in tourism and business activities, which is good news for the laundry industry.

With huge demand for hotel rooms, restaurant services, wedding caterers and other hospitality services, these businesses are relying on a growing number of laundry shops to wash and provide their daily linen and uniform requirements.

On top of these, the hundreds of units of condominiums and houses that mushroomed over the last decade means a large client base for retail laundry services.

But putting up a new laundry in Tagaytay can also be a challenging endeavor – especially if you have not considered some location-specific challenges.

Here are 4 of them:

Supply and Quality of Water

It is known within the industry of Tagaytay’s – and the greater Cavite’s – water supply challenges. Read an article here by the Business Mirror.

Some in Tagaytay also rely on hard water (deep well), which I mentioned in past articles are not the preferred kind of water for laundry as it requires more amount of chemicals to wash off dirt.

Cost of Electricity

Cost of electricity and LPG are the most expensive portion of laundry. In a place like Tagaytay where relative humidity is higher than Manila, clothes dry longer due to higher amount of water vapor in the air relative to water vapor in saturation. This means laundry shops in Tagaytay (and Baguio as well) need extra heat to dry clothes and therefore use up more power.

Technical Education

Laundry is an industry that heavily relies on innovation and technology. It requires constant education on new techniques and skills enhancement for owners and employees. Owners and employees have to maximize the very few laundry-specific seminars and training available in the area in Tagaytay – or travel to Manila to attend some.

Suppliers

The low number of suppliers of chemicals for laundry, kitchen sanitation and other cleaning services has kept prices a bit up north.

 

Despite these challenges, Tagaytay is still the new hotbed of opportunities for the laundry industry. Laundry operators, owners and employees need to find solutions, be smart and get the right partners.

If you’re thinking of building your own laundry shop in Tagaytay, ask and plan your next venture by reaching Romy Apolega at rhapolega@yahoo.com.

READ NEXT: 3 Common Headaches in Commercial Laundry

 

Featured image by Steven Rascoe

3 common headaches in commercial laundry (and how to solve them)

Behind every great hotel, hospital, catering and manufacturing company is a commercial laundry. Commercial laundry is a huge business, washing tons of linen every day to replenish fresh hotel towels, table cloth, company uniforms and the likes for businesses to continue servicing employees and clients.

But with big operations come challenges. As a consultant for various institutional clients and commercial laundries, I get to hear a lot of problems common across clients. Here I list down three common headaches of commercial laundry and some suggestions on how to solve them.

 

1. Bad quality wash and finish (especially with today’s water shortage and power outages)

Main causes:

Bad systems; ineffective procedures, practices and machine; and lack of contingency plans to continue operations when faced with challenges with utilities (e.g. lack of water)

Solution:

Revise the wash formula and tailor suit to your laundry’s limitations

jeshoots-com-436787-unsplash.jpg

2. High cost of producing quality wash and finish

Main causes:

Laundry management does not understand utility costing.

Solution:

Learn the real cost of utilities by asking experts — and know who the real technical experts are. I once talked with a laundry shop owner who said they were discouraged to do dry cleaning services by a supplier since these are generally unprofitable. This is simply not true! Dry cleaning can be profitable if the supplier were only informed about proper utility costing.

 

3. Rewash of more than 3%

Main causes:

Poor sorting, poor wash formula, poor water, machine overload, poor rinsing, over dry and many more.

Solution:

Training, TQM and ask yourself, “Is it really clean”?

READ NEXT: 7 signs to tell whether your laundry business is failing

Of course, these are very general solutions that assume other things constant. If you ever encounter these, I still recommend to look deeper into the problem to find out what is really wrong. Each company will need specific and customized solutions to resolve the root cause of their issues.

If you encounter these challenges or any problems with your commercial laundry, ask help from Romy Apolega by sending him an email via rhapolega@yahoo.com or editor@isitcleanph.com

 

Featured images courtesy of Hermes Rivera & Jetshoots.com on Unsplash

The secret to a profitable laundry business

19442137_475836746083268_1201733967700342937_o

Romy Apolega: rhapolega@yahoo.com

In my 46 years of experience as a Chemical Engineer in the cleaning and laundry industry, I have always been a strong believer of quality. If you can consistently provide services and products of good quality that make your customers happy (without losing money), then you’ve built a good business model.

There is an art and science to this case called Total Quality Management (TQM). TQM is a management philosophy that looks at a company as a collection of processes (marketing, sales, operations, production, finance, etc.) whose ultimate goal is to meet customer needs and the organization’s objectives.

Sadly, TQM is rarely used used in the industry.

Whether you’re an in-house launderer (hotel, restaurant, power plant, manufacturing, etc.) or an external service provider, it’s important to realize the benefits of adopting this business philosophy.

Here are some reasons why:

1. TQM is about Customer Satisfaction

TQM’s goal is to consistently meet customer needs. All functions of the business must converge and lead to this outcome.

In our industry, this compels launderers to provide services that meet these requirements:

  • Timeliness

  • Completeness

  • Whiteness

It’s not just the cleanliness of the items, but also the service that should be examined:

  • Laundry items should be delivered, properly folded (no crumpling) or hung

  • Reconciliation on losses, shortages, damages and mix-ups with the customers should also be cleared

  • Small damages and tears must be mended

  • In case of overage, these must be reported and returned

waldemar-brandt-1338489-unsplash.jpg

Photo by Waldemar Brandt on Unsplash

READ: 7 Considerations Before Opening Your First Laundry

2. TQM puts emphasis on Continuous Process Improvement

No laundry is perfect, but you’re at least expected to learn and enhance your laundry business’ functions to deliver more superior services and products.

TQM puts emphasis on Continuous Process Improvement. It’s the way companies make an ongoing effort to improve, either incrementally over time or via breakthrough projects at once.

Laundry companies should have “Quality Circles” — an internal group that meets regularly to discuss and improve processes and production in the company.

Quality points should be identified and are functioning. Identification of the process from pick up to delivery

Management also need to regularly revisit the company’s mission and vision. SWOT will be a practical instrument to assess and improve.

3. In TQM, everyone is involved

The top management to the line person are involved in total quality. This means that to maintain competitive advantage, members of the organization must receive regular training.

TQM is not itself a competitive advantage, but it is a tool that can lead your laundry business to differentiate yourself from competition. For laundry businesses, the concluding quality question in every TQM initiative is, “Is it really clean?”

READ NEXT: 3 common headaches in commercial laundry (and how to fix them)

If you want to know more about TQM in laundry, email me at rhapolega@yahoo.com or editor@isitcleanph.com. Follow my Facebook page and LinkedIn page for more updates on the laundry business.