Location is the culprit in many of your housekeeping and laundry headaches

The boom of tourism over the last decade has had major implications to business, including the hotel and resort industry. New destinations (like Siargao, Panglao and Palawan) became popular; international guests increased in number in the islands; more hotels and resorts were built; and — for the housekeeping and laundry professional — more everyday challenges surfaced.

I often visit hotels and laundry companies outside Manila for work and have had the opportunity to frequent Boracay, Bohol, Tagaytay, Davao, Bataan, Cebu and Siargao. In each of these destinations, the problems for general managers, laundry managers and executive housekeepers are a bit unique and different.

This is interesting and important because knowing this fact prepares any manager migrating to a different city of what to look out for – from the dreaded henna tattoos of Boracay to the perennial cold climate of Baguio.

Customer behavior is different in each destination

One of the obvious drivers of that difference is customer behavior. In Boracay, for instance, many hotel guests tend to stay inside their rooms, which impact linen use. As for those who like to hit the beach – how many times a day do you think they’ll jump into the crystal blue waters, come back to rinse, then repeat? There is also the notorious henna tattoo, which can ink linen.

All these activities mean housekeepers need to wash linen almost everyday (or more frequently). Forget about encouraging guests to recycle their towels. Hotels also have to bring up their par level of linen to replenish guestrooms.

It’s a different story in cities, where businessmen almost never stay in their rooms.

Environmental challenges

The environment has major impacts in the laundry industry. This covers challenges with climate, water quality and waste treatment.

In Baguio where the climate is cold and damp, it is more difficult to dry linen than in Manila. Is your hotel near the sea? Watch out for corrosion in your kitchen and laundry equipment.

Meanwhile, places like Tagaytay are facing their own water security challenges due to increasing demand brought by the booming commercial and residential sectors.

Even if there were sufficient water, one must check its quality. Hard water, which often comes from deep well sources, contains minerals such as magnesium and calcium. Hard water leaves deposits on linen and rings in the toilet bowl. Soiled linen is also generally harder to wash with hard water than soft water.

Water also impacts kitchen sanitation – from equipment maintenance, to stains, to the taste of beverages.

READ: 7 things to know before opening your laundry business (No. 2 is water)

On a related topic, water treatment is becoming an increasingly important subject. Last year, the biggest news in the tourism sector was the closing of Boracay. As the DENR puts more scrutiny on tourism destinations, hotels must increasingly look at water treatment to comply with environmental regulations.

Water recycling and rainwater harvesting are good ways to increase the usability of water and save on water bills.

Availability of service providers and suppliers

More existing and upcoming hotels today would rather outsource their laundry than do it in-house. The challenge though is not all destinations have big laundry companies that hotels can tap for their laundry requirements. And even if there exists such big service providers, due diligence must be applied in order to understand whether this supplier would meet one’s standards. Outsourcing must never compromise good wash.

READ: Hotel laundry: Do you need to outsource?

Another location-based headache is the presence of chemical suppliers, especially of quality and affordable products. Chemicals are essential in kitchen, laundry and general sanitation. They must also provide technical services and advise to help hotels and laundry companies with their challenges.

Employees

Employees drive the hospitality industry, even if many processes such as laundry are now outsourced. In driving performance and motivation, leaders must think about the culture of the area, profile of the employees, their needs and wants, behavior and attitude, goals, politics, hierarchy and a lot of factors. Do employees need to travel long distances (e.g. Caticlan to Boracay) everyday? Are they too tired when they arrive at work? Are they motivated?

Many leaders also miss providing sufficient training to employees. I’ve been into a lot of hotels and resorts where housekeeping staff use soiled towels to clean toilers and where they wrap soiled sheets with one of the used sheets, dragging them to the delivery area where the laundry team can pick it up. This happens everyday and eventually cause the fast deterioration of linen.

For questions on housekeeping, kitchen and laundry training and challenges, email rhapolega@yahoo.com

Tagaytay is the new growth area for laundry. Before you invest, consider these 4 challenges first.

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Real estate development in Tagaytay City. Wikipedia image courtesy of Manilaspirit

Like many cities, Tagaytay is experiencing a boom in tourism and business activities, which is good news for the laundry industry.

With huge demand for hotel rooms, restaurant services, wedding caterers and other hospitality services, these businesses are relying on a growing number of laundry shops to wash and provide their daily linen and uniform requirements.

On top of these, the hundreds of units of condominiums and houses that mushroomed over the last decade means a large client base for retail laundry services.

But putting up a new laundry in Tagaytay can also be a challenging endeavor – especially if you have not considered some location-specific challenges.

Here are 4 of them:

Supply and Quality of Water

It is known within the industry of Tagaytay’s – and the greater Cavite’s – water supply challenges. Read an article here by the Business Mirror.

Some in Tagaytay also rely on hard water (deep well), which I mentioned in past articles are not the preferred kind of water for laundry as it requires more amount of chemicals to wash off dirt.

Cost of Electricity

Cost of electricity and LPG are the most expensive portion of laundry. In a place like Tagaytay where relative humidity is higher than Manila, clothes dry longer due to higher amount of water vapor in the air relative to water vapor in saturation. This means laundry shops in Tagaytay (and Baguio as well) need extra heat to dry clothes and therefore use up more power.

Technical Education

Laundry is an industry that heavily relies on innovation and technology. It requires constant education on new techniques and skills enhancement for owners and employees. Owners and employees have to maximize the very few laundry-specific seminars and training available in the area in Tagaytay – or travel to Manila to attend some.

Suppliers

The low number of suppliers of chemicals for laundry, kitchen sanitation and other cleaning services has kept prices a bit up north.

 

Despite these challenges, Tagaytay is still the new hotbed of opportunities for the laundry industry. Laundry operators, owners and employees need to find solutions, be smart and get the right partners.

If you’re thinking of building your own laundry shop in Tagaytay, ask and plan your next venture by reaching Romy Apolega at rhapolega@yahoo.com.

READ NEXT: 3 Common Headaches in Commercial Laundry

 

Featured image by Steven Rascoe